Privacy Policy

We take your privacy seriously and are committed to protecting your personal data.

This Privacy Policy explains how Sayers Social ("we", "us", or "our") collects, uses, and protects your personal information, as well as your rights under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this policy carefully.

 

1. Who We Are

Sayers Social is the data controller responsible for your personal data.

If you have any questions about this policy or how we handle your data, you can contact us at:

Email: arabella@sayerssocial.com

 

2. Scope of This Policy

This Privacy Policy applies to all personal data we process, whether collected:

  • through our website

  • via email or phone

  • through social media platforms

  • in the course of providing our services

This includes data from individuals located in the UK and internationally.

 

3. What Information We Collect

We may collect and process the following types of personal data:

  • Name and contact details (such as email address and phone number)

  • Business information (where relevant to services provided)

  • Account and login details

  • Communications you send to us

  • Information relating to services you request or purchase

We only collect data that is necessary for the purposes outlined in this policy.

 

4. How We Collect Your Data

We collect personal data when you:

  • Contact us via our website, email, phone, or social media

  • Enquire about or purchase our services

  • Engage with our content or communications

  • Work with us in a commercial capacity

 

5. How We Use Your Data

We may use your personal data to:

  • Provide and manage our services

  • Process enquiries and bookings

  • Communicate with you regarding our services

  • Send marketing communications (where you have opted in)

  • Improve our website, services, and user experience

  • Comply with legal obligations

 

6. Legal Basis for Processing

We process your personal data in accordance with UK GDPR on the following lawful bases:

  • Consent – where you have opted in to receive marketing communications

  • Contract – where processing is necessary to provide services to you

  • Legal obligation – where we are required to comply with the law

  • Legitimate interests – where processing is necessary for our business operations, provided your rights do not override these interests

 

7. Sharing Your Data

We do not sell your personal data.

However, we may share your data with trusted third parties where necessary to operate our business, including:

  • Website analytics providers (such as Google Analytics)

  • Marketing and advertising platforms (such as Facebook, Instagram, and Google)

  • Secure data storage and password management providers (such as LastPass)

All third parties are required to respect the security of your personal data and process it in accordance with the law.

 

8. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data, including:

  • Secure storage systems

  • Access controls

  • Use of trusted third-party platforms

  • Encryption where appropriate

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.

 

9. Data Retention

We will retain personal data only as long as necessary. For example:

  • Client data: retained for up to 6 years for legal and accounting purposes

  • Enquiry data: retained for up to 12 months

  • Marketing data: retained until you withdraw your consent

 

10. Cookies and Website Analytics

Our website uses cookies to distinguish you from other users and to improve your browsing experience.

Cookies are small text files stored on your device. We use:

  • Essential cookies – required for the website to function

  • Analytics cookies – to understand how users interact with our website

  • Marketing cookies – to deliver relevant advertisements

You can control or disable cookies through your browser settings.

Where required, we will request your consent before placing non-essential cookies on your device.

 

11. International Data Transfers

Some of our third-party service providers may store or process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as:

  • Use of providers in countries with adequate data protection laws

  • Standard contractual clauses

 

12. Your Rights

Under data protection law, you have the following rights:

  • The right to access your personal data

  • The right to correct inaccurate or incomplete data

  • The right to request deletion of your data

  • The right to restrict or object to processing

  • The right to data portability

  • The right to withdraw consent at any time

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of your rights, please contact us using the details above.

 

13. Third-Party Links

Our website may contain links to third-party websites. We do not control these websites and are not responsible for their privacy policies.

We encourage you to review their policies before submitting any personal data.

 

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Any updates will be posted on our website.

 

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: arabella@sayerssocial.com