Social Media Management Terms & Conditions


Company: Sayers Social Ltd
Applies To: All clients purchasing any social media management package

1. Agreement to Terms

By purchasing or signing up for any service package, the Client confirms they have read, understood, and agreed to these Terms & Conditions. These terms apply to all current and future services unless otherwise agreed in writing.

2. Scope of Services

Services provided will be limited to those included within the selected package. This may include:

  • Content creation

  • Caption writing

  • Scheduling

  • Platform management

  • Engagement

  • Reporting

Any services outside the chosen package will require written agreement and may incur additional fees.

3. Contract Length & Renewal

All packages require a minimum commitment period stated at purchase. After this term, services will continue on a rolling basis unless cancelled in writing with the required notice period.

4. Payment Terms

  • All payments must be made in advance unless otherwise agreed.

  • Payments are non-refundable once work has commenced. Work shall be deemed to have commenced once onboarding has begun, strategy development has started, or any content creation has taken place.

  • Late payments may incur statutory interest and recovery costs pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.

  • Continued non-payment may lead to account termination.

5. Client Responsibilities

The Client agrees to:

  • Provide login access, brand assets, and relevant materials when requested

  • Respond to approvals or queries promptly

  • Ensure all supplied information is accurate and lawful

Delays in client communication may affect posting schedules, performance, or deadlines.

6. Content Approval

Where approval is required, content must be approved within the stated timeframe. If no response is received, content may be postponed or rescheduled. The Client assumes responsibility for all approved content once published.

7. Access & Security

The Client is responsible for maintaining secure access to their accounts. We are not liable for losses, restrictions, or issues caused by:

  • Platform outages

  • Hacking or breaches

  • Platform policy changes

  • Third-party interference

8. Results Disclaimer

We do not guarantee specific performance results including follower growth, engagement, website traffic, or sales. Social media outcomes depend on external factors beyond our control.

9. Intellectual Property

All content created remains the property of Sayers Social Ltd until invoices are paid in full. Once paid, ownership transfers to the Client. We reserve the right to display completed work for portfolio and marketing purposes.

10. Confidentiality

All client information, materials, and account data will be kept confidential and used solely for service delivery.

11. Termination

Either party may terminate services after the minimum term by providing written notice as outlined in the client’s package agreement. If the Client terminates services during the minimum commitment period, the full remaining balance for that period becomes immediately payable.

Immediate termination may occur if:

  • Payments are overdue

  • The Client breaches these Terms

  • The Client engages in unlawful or abusive conduct

Outstanding balances remain payable upon termination.

12. Limitation of Liability

To the fullest extent permitted by law, liability shall be limited to the amount paid for services within the previous 30 days. We shall not be liable for indirect, incidental, or consequential losses.

13. Amendments

We reserve the right to amend these Terms. Clients will be notified of any material changes. Continued use of services following notification constitutes acceptance of the updated Terms.

14. GDPR

We process personal data in accordance with UK GDPR and the Data Protection Act 2018. Where required, a separate Data Processing Agreement may be entered into.

15. Force Majeure Clause:

We shall not be liable for failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government action, internet failures, platform restrictions, or illness.

16.Indemnity Clause

The Client agrees to indemnify and hold Sayers Social Ltd harmless against any claims, losses, or liabilities arising from materials supplied by the Client or from the Client’s business activities.

17. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Agreement Confirmation
By purchasing a package or signing up for services, you confirm acceptance of these Terms & Conditions.

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